FAQs

Frequently Asked Questions

Has my package been shipped?

faq HAS MY PACKAGE BEEN SHIPPED

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our warehouse which is overseas. You will receive a second email with tracking information in up to 7 business days for your shipment. Please refer to our full Shipping Policy for current processing times and available shipping methods.


Note: Receiving a shipping confirmation email does not necessarily mean that our warehouse has shipped your order. Our warehouse delivers your package to the carrier which will then be in transit to your destination.

Have your tracking number? Check the status of your shipment here.

Www.canadapost.com

 

  

International shipping

Nichesix is proud to deliver to our Nichebabes from all over the world! The default pricing on our site is in CAD, the conversion rate depends on your issuing credit card company used on the transaction. 


In some instances, delivery may be delayed depending on your country's customs. Nichesix and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. Nichesix does not cover additional customs fee charges. Nichesix is not responsible for applicable customs fees, import duties, taxes, or any other charges.


Are my shipping fees refundable?

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:


Take a photo of the item which clearly displays the damage and email the photo to our team (info@nichesix.com) along with a description of the damaged item and your order number. 

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.


What do I do with my Damaged Item?

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our team (nichesix@gmail.com) along with a description of the damaged item and your Order Number.


Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

 

How do I cancel or change my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Returns Policy once your order has been delivered to you.

 

Where can I track my order?


In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.

Depending on the shipping method selected you may visit canadapost.com or use the Canada Post App. We also suggest using the Arrive app ! Click here to download.


I placed an order but I never received an email confirmation?


If you do not receive an email from Nichesix within 5 hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.


To check your orders, log into your Nichesix account and select the “My Orders” option to review your order history.


If you are still unable to locate the confirmation email for your order, please contact our team by emailing nichesix@gmail.com or click here. 


I placed an order but I have not received any shipping details?

Depending on the shipping method selected, most orders leave our Overseas warehouse within 7 business days after the order is placed (excluding Saturdays, Sundays, and holidays). 


Please refer to our full Shipping Policy for current processing times and available shipping methods. 


In some cases, we may run out of items while processing your order. When this happens, our items could restock within 7 business days or not. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Team will send you an email notifying you of the delay.


For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!


Note: Refunds can take up to 7 to 14 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

 

Why was my order canceled?

There are several reasons why your order may have been cancelled:


  • The item(s) sold out.
  • There is a delay in replenishment for your item(s).

We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.


If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.


Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 7 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.